Shipping info

Shipping to the UK

Free shipping for orders over £50 - Royal Mail Special Delivery (1-2 working days)

£4.95 shipping for orders under £50 - Royal Mail Tracked 48 (1-2 working days)

 

Shipping to Germany, Netherlands or Ireland

Free shipping for orders over £100 - DHL / FedEx (2-5 working days)

Shipping to the Rest of Europe

£20 shipping for all orders - DHL / FedEx (2-5 working days)

Shipping to the USA

£10 shipping for orders over £150 - DHL Express Worldwide (3-5 working days) 

£20 shipping for orders under £150 - DHL Express Worldwide (3-5 working days) 

 

Shipping to Australia

£20 shipping for all orders - DHL Express Worldwide (5-10 working days)

 

Shipping to the Rest of the World

£30 shipping for all orders - DHL / FedEx / TNT Express Worldwide (5-10 working days) 

 

Prescriptions

Please drop us an email on info@seen.co.uk if you would like to add a prescription to your order. Prescription orders take up to 7 working days to fulfil. Although most prescription orders will take less time than this and we always work to dispatch your eyewear as soon as we possibly can. For more complex prescriptions or frame choices, we will contact you individually to discuss delivery schedules.

 

Duties and Taxes

Import Taxes - The prices shown for all products include VAT if being purchased within the UK. Outside of the UK, prices shown will be excluding VAT of 20%. Import tax and duties are the responsibility of the recipient and and the rate is dependent on each countries tax laws. 

Returns and Exchanges

We offer you 14 days from the date you receive the package to return for refund or exchange. Please refer to our returns page for full details.

Please package carefully as we cannot accept damaged/used products.

We make international returns as easy as possible by arranging everything ourselves, including collection of the package. The cost of return shipment plus an admin fee of £20 will be taken off your refund. 

International returns must be clearly marked as RETURNS on the box. Also, when the commercial invoice is generated by your choice of shipping company, the stated reason of return must be RETURNED GOODS/PRODUCTS. Seen will not be responsible for any tax charges for returned products that have not been correctly labelled and invoiced.

Please email info@seen.co.uk if you have any questions.